How Can We Help

General Qs

Do you accept returns?

We do, find out more here.

Can I pay with PayPal?

You sure can. We accept PayPal payment for your purchases. Make sure to select the PayPal option when checking out.

Do you accept Credit Card payments?

We like to give you plenty of payment options. So feel free to use MasterCard, Visa or American Express. All credit cardholders are subject to validation and authorisation of the card issuer, to maintain security and prevent fraud. We take security very seriously and have undertaken necessary precautions to protect your details and privacy.

How do your discount codes work?

We love to treat our email subscribers, so when you sign up you can expect regular coupons and offers straight in your inbox!

By signing up you’ll also unlock our exclusive Bra Bundles discount code, which will give you up to 20% off each and every time you shop depending on how many products you add to your bag.

Please keep in mind that our discount codes aren’t combinable with each other.

How long does it take your orders to be processed?

At Sugar Candy, our backend handling of your order is automated, which enables us to process it within a few hours of receipt.

Unfortunately our efficiency does have a disadvantage. We're not able to make any changes, including amendments (pricing & shipping changes included) & cancellations, due to the involvement of 3rd parties too. Once your product has have arrived though, you're more than welcome to initiate a return or place a re-order, should that be required.

We ask for your understanding in the matter & trust any possible issue that can happen post purchase, will be far outweighed by our expedient handling of your order.

Is it safe to order online?

We use secure online ordering systems utilising industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all sensitive information such as your name, address and other information like your credit card details. Information passed between your computer and our website cannot be read in the event of interception. Sugar Candy also uses reputed payment gateways such as PayPal and RBS WorldPay, providing increased levels of security for sensitive payment details.

Help! I can’t log in!

If you’ve forgotten your password, use the link here to reset.

What are your terms & conditions of sale?


2.1 These Terms apply to all purchases of products from you, made from this website available at ‘’.

2.2 No amendment, alteration, waiver or cancellation of any of these Terms is binding on us unless confirmed by us in writing.

2.3 You acknowledge that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to these goods or the sale of the goods other than as contained in these Terms.

2.4 Products sold to you by us are for personal use only & may not be on-sold or re-sold to any third party without or agreement.


3.1 You agree to pay the purchase price at the time of your order, including any freight, insurance & duties that may be applicable when we ship to the country of your choice.

3.2 All Prices are quoted inclusive of GST, VAT and Taxes where applicable in your country of shipping.


4.1 Payments are to be made to us using one of the payment methods offered to you on the Site.

4.2 Only orders with a payment made will be considered as complete. No goods will be delivered without a complete payment and your order may be cancelled should a successful payment not be received.


5.1 All purchases are subject to availability. Whilst we do our very best to show you stock that is representative of our inventory, there can be discrepancies on occasion.

5.2 In a situation we are unable to fulfil your order, we will contact you via email and/or phone, to offer you a suitable alternative, refund or backorder. Any alternatives or refunds will be to the maximum value of the amount paid (including any delivery charges) by you in this order.


6.1 We dispatch to all EU countries and outlying regions, within 24 hours (exclusive of weekends & public holidays) of receipt of your orders.

6.2 The cost of delivery is stipulated on the site and will not be refundable, even in the case of a returned order.

6.3 Delivery costs include transportation costs only and do not include import or customs duties, levies, taxes or any liabilities that may be applicable in any destination country.

6.4 We use 3rd party delivery partners and do not accept and expressly exclude liability for any delivery delays or delays due to duties, taxes or levies that may apply in any destination country.

6.5 All deliveries must be signed for unless you have waived this requirement at the time of your order on our site. You must within 5 days of being notified of the availability, collect (your local courier depot or post office) or accept delivery of the Goods. Failure to accept the goods within the 5 days, may result in termination of your order with the return costs deducted from your original payment.


7.1 The title in the Goods will pass to you upon delivery to your nominated address or local courier depot or post office. Risk of loss, damage or deterioration will pass to you upon delivery to your nominated address or local courier depot or post office too.


8.1 We warranty our products and services as per the laws of the European Union.

8.2 We offer replacement or repair of the Goods or the supply of equivalent goods; or payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods; and in either case, the Company will not be liable for any consequential loss or damage or other direct or indirect loss or damage.

8.3 Our liability for the goods is governed by the Terms & Conditions of Sale, which is in accordance with European Union law. We exclude all conditions and warranties by law, custom or statute except for your statutory rights.

8.4 We have a 45-day return, exchange or refund policy. Please contact us and send the goods back in their original condition. They must be unworn, unwashed and include their original garment tags. Refunds will only be made to the payment method originally utilised by you at the time of payment for the goods. Exchanges can be made for size or style provided the replacement value is the same as your original purchase.


9.1 You indemnify us against all lawsuits, claims, demands, actions, liabilities, expenses and costs (including legal costs) resulting from your breach of these Sales Terms. You will cooperate with us, and the relevant authorities (at your cost) in the handling of disputes, complaints, investigations or litigation that result from the use of our product and services.


10.1 Force Majeure – Our inability to perform our obligations under these Terms of Sale will not have us held liable should the conditions be out of our reasonable control.

10.2 Privacy – We take your privacy seriously and will continue to put in place measures to secure your privacy in accordance with EU Customer Protection Rules.

10.3 Accuracy – We aim to keep the information as presented on our site accurate and correct at all times. You acknowledge that mistakes can occur and we exclude any liability for misrepresentation, inaccuracy or errors, which we exclude from liability to the extent permissible by law.

10.4 Termination – We reserve the right to stop supply or fulfil your order/s on this site, should we suspect or have proven the illegitimacy of you purchase, which includes, purchase for a competitor, on-selling or for re-selling purposes.


11.1 These sales terms are governed by European Legislation. The parties submit to the Court of Justice of the European Union (CJEU).

11.2 We make no representation of the Site complying with the laws of regions other than that of the European Union. If you access the site from overseas, you do so at your own risk and are responsible to comply with the laws from where you access this site.

For questions or clarification, contact us;

Pure Comfort BV (Netherlands)

Last Updated – 5th Oct 2023

What is your privacy policy?

What information do we have?

You actively provide information when you visit our website, to do with online service. Examples of this include your name, address, phone, email address, credit card details etc. Your device may also provide your location, IP address, device information etc.

How do we use it?

We use personal information about you, which is collected through our website to:

  • process your online orders;
  • open an online account at your request;
  • send you industry & topical information via our newsletter;
  • personalize your online experience with content and offers that are tailored to your interests;
  • provide customer service, whether it’s responding to a request or following up on an order;
  • include you in surveys and contests;
  • enable you to post your content, such as comments, images or videos;
  • facilitate networks of online social activity centred around our products and services;
  • improve our Services, the manner in which offers are made on our Services, the purchase decisions of our visitors, and the interactions visitors have with our Services;
  • improve your experience with our Services: for example through faster, better, smarter, and more customized online interactions;

We’re not Keeping Up With Your Private Life.

We know that keeping your personal information private is very important and we do so responsibly. Maintaining your confidentiality is our priority and we do so through a series of administrative, technical and physical safeguards. We do undertake to provide the most secure shopping environment possible. 

We have designed our website to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you’ll be unable to inadvertently place an order through an unsecured connection. Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed.

You help us to create a better customer experience

Apart from the information you personally provide to us, we may collect navigational information when you browse our website. This is general information like your browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you. 

We also use a browser feature known as a cookie, which assigns a unique identification to your computer and is typically stored on your computer’s hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.

We do not store your Credit Card information on file or on our servers.

Our promise to you

We will not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law. We use the information gathered for processing your order, developing our website, contacting you with offers and for improving our products and services to customers and visitors to the website.

Still got questions?
Our support team is on hand
9am - 5pm CET
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Pure Comfort

PO Box 112

3620AC Breukelen

The Netherlands

Chamber of Commerce number: